Continued frustrations with Amex

After nine attempts I finally just give up. A call to the number below gives no results - "oh I didn't know we were having problems".

On-going when it comes to downloading information from the Amex credit card service.
(and forget about trying to get my statements into Quicken).

So I have to wonder why I am paying the very high yearly "membership" fee.

And you know there is not a single think a person can do - you just have to accept it or cancel it.

We're Sorry...

The American Express Online Services system has not properly responded to your request. You can use your browser's back button to resubmit your request now. In many cases, this second attempt will be executed fully. Or you can try again in a few minutes. If the problem persists, please call American Express and provide the problem code shown on this page.

Personal and Small Business Card members: Please call customer service at 1-877-325-AMEX (2639), 7:00a.m. - 12:00a.m. EST.

Whatever.