How does this happen? I called Canada Post 1.800.267.1177 and actually, after a few push this button, push that button I got a real person. He didn't know what happened but managed to get me a new tracking number - new revised date is Dec 8th - I'm a Venture 1 customer and really do I need to do this much work to get a parcel returned (and will it be returned undamaged - I'm beginning to suspect it will have been opened)? And do I get reimbursed for my postage (can't even remember how much it was at this stage). And just where do these items get disposed to?