20 days to get a response

On August 31st I submitted a comment/complaint or something or other
to Air Canada.
Imagine my surprise when I received the following message:

Thank you for contacting us. This is to confirm that we have received
your message and there is no requirement to re-submit your information.
Our current processing time is 20 business days for general customer
concerns and 7 business days for baggage related issues. We will make
every effort to respond sooner. We appreciate your patience and
understanding as you await our response.

I'm not even sure if I will recall what I was asknig about!