24 November 2014

Babies grow fast Canada Post

Hello - it has been over 2 months since I put this package in the care of Canada Post. It was dropped off at Canada Post in BC and has been in your internal system since that date. Please tell me when I can expect to see my package again.

Am I going to receive a package that has been opened with items missing because your machinery malfunctioned? Is there internal stealing going on? Is that why this package is gone missing? If your system of tracking packages off kilter?

Perhaps it would have been better if your crew wasn't so quick to return a package from New Brunswick all the way back to Vancouver without allowing a little extra time for that person to pick it up. I would like to know how long it sat at the NB post office before it was returned to me.  The baby, who this gift is aimed for, will be 3 months older or maybe even 4 months older before they receive it. Do you have any idea of how quickly babies grow and how quickly certain things outgrow them?

You are putting yourself in the package delivery system. Seriously this is what a Canadian can expect?

On 07/11/2014 7:13 AM, SACQBC1@CANADAPOST.CA wrote:

Dear Customer,

We have been assigned to continue the investigation you initiated for the item mentioned below. 

Service Ticket Number: 112312xxx
Tracking Number: 010080400027xxxx
Submitted: 2014/11/03
*Expected Resolution Date: 2014/11/27

We understand that the item is important to you and apologize for the inconvenience this has caused.  In rare cases, a delivery scan is entered into our system before the item is delivered.

As part of the investigation, we will contact the addressee to confirm delivery.  If you become aware that the item is delivered, please let us know by replying to this e-mail.

We will continue to monitor the status of your item and will be contacting you as soon as  further information becomes available.  You may also wish to monitor the status of your item online at www.canadapost.ca.  Should the outcome of our inquiry remain inconclusive by the *Expected Resolution Date, we will contact you again to confirm next steps. 

Canada Post Customer Service Team


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